Case Study: Luminor Group achieves faster, more agile corporate banking feedback with Mopinion

How Luminor Group transforms corporate banking with user feedback

Luminor Group, the leading independent bank in the Baltic region, needed a better way to understand and improve the user experience in its corporate banking platform, Bridge. The team wanted continuous, actionable customer feedback to identify pain points and manage communications around frequent feature changes, and turned to Mopinion’s feedback software.

Mopinion implemented NPS and always-on feedback surveys, plus flexible feedback forms and Direct Insights, allowing Luminor to gather real-time input and share updates quickly with customers. As a result, Luminor can spot trends faster, understand why issues occur, and support both Product and Customer Support teams more effectively, all while creating and launching surveys in minutes.

Luminor Group

Nika Lomidze

Senior Product Manager for Corporate Digital Channels