Case Study: CareerOne achieves real-time user feedback and improved usability with Mopinion

CareerOne jumpstarts user feedback programme with Mopinion

CareerOne, an Australian online job board, redeveloped its platform with a goal of delivering a class‑leading user experience. To support adventurous product decisions and continually improve usability, the team needed real‑time, actionable user feedback to understand how changes affected candidates and employers.

They implemented Mopinion’s feedback software—using always‑on passive forms to capture sentiment and suggestions and targeted active surveys for new features—plus an analytics dashboard, tagging and Slack alerts for low scores. This setup enabled faster issue detection and response, clearer prioritisation in product reviews, and measurable improvements in usability, driving a better experience for users and higher quality outcomes for advertisers.

CareerOne

Ben Schutz

Business Analyst