Case Study: Shopify delivers reports in minutes with Mode

Mode empowers everyone at Shopify with the daily data they need to think further down the road

Shopify, the commerce platform used by over 600,000 businesses, needed a faster way to deliver daily metrics and reports across the company. Its analysts were spending too much time on slow, cumbersome reporting in a traditional BI tool, which delayed stakeholders and kept the team from focusing on higher-value work. Shopify chose Mode to support a SQL-first analytics workflow and improve self-service access to data.

With Mode, Shopify centralized reporting and made key metrics available in seconds instead of hours, helping teams like Customer Support and others answer questions faster and build a stronger feedback loop. The impact included 4,000+ Mode users, average training time of just 1 hour, and a 30% increase in report delivery. Mode helped Shopify automate repetitive reporting and bring data to more roles across the organization.

Shopify

Denis Zgonjanin

Data Applications Lead