Case Study: SBM Group boosts field service productivity with MobileFrame

SBM Group - Customer Case Study

SBM Group, a leading provider of janitorial, clean room, laboratory sanitizing, building maintenance, recycling, move planning, fleet maintenance, and vendor management services, relied on more than 1,000 mobile field personnel to complete paper-based forms and weekly activity reports. This process was time-consuming, error-prone, and required duplicate data entry by both technicians and back-office staff. MobileFrame helped SBM Group address these challenges with its MobileFrame Business Suite.

MobileFrame enabled SBM Group to rapidly deploy mobile field service applications for data collection, work requests, building audits, training and safety, and time tracking across PDA, laptop, and tablet devices. The solution supported rich data capture such as photos, RFID, and barcode scans, while enforcing validation at the point of entry and eliminating manual transcription errors. As a result, SBM Group increased technician productivity, reduced paperwork by about a half day per week per technician, and achieved immediate ROI.

SBM Group

Todd Brown

Director of IT