Case Study: Raymond Handling streamlines field service and reduces paperwork with MobileFrame

Raymond Handling - Customer Case Study

Raymond Handling Concepts Corporation, a provider of high-density storage, order-picking systems, forklifts, and related services, struggled with a heavy paperwork burden in its field service operations. Its technicians relied on paper forms for repair and installation jobs, creating more than 150,000 multipart forms a year, delaying data entry and invoicing, and increasing costs and errors. Raymond Handling turned to MobileFrame’s mobile enterprise application platform to replace manual processes and improve service efficiency.

Using the MobileFrame platform, Raymond Handling deployed a paperless work order app and later expanded to other mobile apps for truck inspections, parts tracking, accident reports, timekeeping, and warehouse management. The solution eliminated duplicate data entry, reduced clerical costs, automated scheduling, improved accuracy, and significantly shortened accounts receivable lag time. The initial app paid for itself within a few months, and MobileFrame has helped Raymond Handling streamline operations and boost productivity for more than 12 years.

Raymond Handling