Case Study: Miller Pipeline achieves paperless field operations with MobileFrame

Miller Pipeline - Customer Case Study

Miller Pipeline, a major natural gas distribution and pipeline contractor, wanted to replace paper-based field operations with a faster, more accurate digital process. The company’s biggest pain point was paper time cards, but it also needed a flexible way to automate work orders, inspections, and other field services without relying on custom coding for every change. MobileFrame was brought in as the enterprise mobile platform to support this transformation.

MobileFrame provided Miller Pipeline with a code-free mobile application platform for iOS, Android, and Windows, along with device management and offline data capture. Field data now syncs automatically back to the office when connectivity is available, and the company has gone completely paperless. The results included a 25% efficiency gain in the field, a 95% reduction in errors from missing or illegible data, and a 90% reduction in data entry, invoicing, and job cost time burdens, while also improving billing accuracy and cash flow.

Miller Pipeline

Dave Chew

Foreman