Case Study: Fairchild Equipment boosts field service productivity with MobileFrame

Fairchild Equipment - Customer Case Study

Fairchild Equipment, a Yale Lift Truck and JCB Construction Equipment dealer serving Minnesota, Wisconsin, and Upper Michigan, needed to improve its field service workflow and reduce the paper burden on technicians. To eliminate missing paperwork, manual data entry, and invoicing delays, Fairchild turned to MobileFrame and its code-free mobile ERP platform to provide real-time data across the office and field.

Using MobileFrame, Fairchild dispatched work orders wirelessly to technicians’ tablets, enabled access to service history, safety manuals, parts catalogs, photo capture, and electronic signatures, and synced data back to the office automatically. The results included a 70% reduction in data entry costs, near-perfect data accuracy, invoicing completed within a day instead of a three-week lag, improved cash flow, and more billable technician time.

Fairchild Equipment