Case Study: Dickinson Fleet Services achieves mobile ERP efficiency with MobileFrame

Dickinson Fleet Services dispatches thousands of work orders daily with MobileFrame

Dickinson Fleet Services, a leader in the fleet maintenance industry, faced a significant challenge as its field force collected all data on paper. This process required technicians to spend excessive time faxing forms and a large back-office team to manually enter data, which limited the company's growth. They turned to vendor MobileFrame and its Mobile Application Development Platform to find a solution.

MobileFrame mobilized Dickinson's entire field force on iPads, implementing over 100 different apps. The solution included a dispatch app for assigning work orders and a web portal for real-time data access, allowing the company to electronically process thousands of orders daily and save significant labor hours. MobileFrame also replaced Dickinson's entire ERP system, encompassing functions from accounts payable to sales order processing. This resulted in technicians completing more jobs daily without paperwork, and the sales team used the new mobile strategy as a selling point to win new business.

Dickinson Fleet Services