Case Study: AOL improves asset tracking and workflow efficiency with MobileFrame

AOL - Customer Case Study

AOL, the world leader in interactive services and Internet technologies, needed to streamline procurement and installation of physical host and network assets across its global data centers. While AOL already used Mercury IT Governance (ITG) for workflow management, it needed MobileFrame’s help to add mobile barcode scanning so data center staff could execute tasks on the floor without returning to a desktop PC.

Using MobileFrame Business Suite, AOL quickly built and integrated a custom mobile scanning application with ITG, embedding workflow logic and enabling field personnel to capture scans directly into the process. MobileFrame’s solution eliminated manual data entry and related errors, improved visibility into hardware and order status, boosted operational efficiency and SLAs, reduced costs, and synchronized inventory and asset tracking updates back to AOL’s ITG system in real time.

AOL