Case Study: William Hill boosts employee recognition with Mo

William Hill increases recognition by 30% with Mo

William Hill, a major betting and gaming company, faced the challenge of increasing employee recognition across its large organization of over 12,000 employees. Their existing rewards program was underutilized, as only senior management could issue rewards, which failed to provide timely recognition or effectively motivate retail staff to deliver great customer service. They partnered with the vendor Mo to streamline their global recognition and rewards scheme.

Mo provided its award-winning recognition platform to address these issues. The solution empowered shop-floor managers with their own budgets to issue instant rewards and recognition, which employees could redeem through a flexible gift card store. This implementation by Mo led to a 30% increase in employee recognition, with over 10,000 employees recognized. The program also strengthened manager-team relationships and contributed to improved customer service outcomes.

William Hill