Case Study: The Grand Brighton boosts employee engagement with Mo

Transforming employee engagement with custom experience-based rewards

The Grand Brighton hotel faced a challenge of low employee engagement and high turnover within the competitive hospitality industry. They needed a custom rewards and recognition solution to help improve retention without increasing salaries. They partnered with the vendor MO to implement a tailored programme.

MO created a bespoke, experience-based reward scheme that aligned with the hotel's values, offering personalised incentives that fostered a sense of belonging. This solution significantly boosted employee loyalty, resulting in a 70% retention rate. The success of the MO programme also contributed to The Grand Brighton winning three major industry awards in 2019.

The Grand Brighton

Andi Hirons

People Director