Case Study: Royal United Hospitals Bath strengthens values-led recognition with Mo

Cultural transformation powered by people’s insights

Royal United Hospitals Bath NHS Foundation Trust faced the challenge of uniting its large, diverse workforce under a common set of shared values following major acquisitions. The trust needed to build a positive culture and empower employees to embed these values into their daily work, which led them to the vendor Mo and its recognition platform.

By implementing Mo, the trust created a framework for transparent, values-aligned recognition. The solution enabled staff to share moments of appreciation across departments and provided leadership with actionable insights. The results included 45% of all recognition being tied directly to core values and a 6% increase in employees feeling valued by management, significantly improving morale and alignment with cultural goals.

Royal United Hospitals Bath NHS Foundation Trust

Angela Hayday

Associate Director of Organisational and People Development