Case Study: Sunrun boosts mySunrun app adoption 50% and cuts call center volume with Mixpanel

Solar electricity company, Sunrun, used Mixpanel to track data more accurately and to increase adoption of its mySunrun app and reduce call center volume

Sunrun, a solar electricity company serving 200K+ customers, built the mySunrun app to give customers real-time installation and generation updates. To create a more elegant, measurable user experience, the company needed more accurate analytics that all teams could trust and wanted to drive app adoption while reducing call center volume.

By adopting Mixpanel to unify teams and improve measurement integrity and data security, Sunrun identified low app usage and launched an installation tracker to streamline onboarding and surface the right milestones to customers. The effort drove app adoption up more than 50%, reduced inbound support calls, and improved cross-team alignment for ongoing product and customer-experience improvements.

Sunrun

Adam Smith

Digital Director