Case Study: Western Health & Social Care Trust achieves more efficient healthcare communications with Mitel

Western Health & Social Care Trust improves communications across 80+ locations with Mitel

Western Health & Social Care Trust, a health organization in Northern Ireland, faced challenges with its outdated communications system which lacked the flexibility and functionality needed to meet the diverse needs of its 12,000 staff across 80 locations. To improve staff efficiency and patient engagement, the trust partnered with vendor Mitel to upgrade its communications infrastructure.

By implementing Mitel's MiVoice Business and MiCollab platforms, the trust achieved a more resilient and reliable unified service. The Mitel solution facilitated efficient communication between staff, improved patient interactions, and enhanced overall productivity and operational efficiency. According to the trust's Telecoms Manager, the tailored Mitel technology delivered enormous benefits to both staff and patients.

Western Health & Social Care Trust

Neil Cassidy

Telecoms Manager