Case Study: NHS Grampian improves healthcare communications and network visibility with Mitel Performance Analytics

NHS Grampian enhances visibility across 96 sites with Mitel

NHS Grampian, a healthcare provider for over half a million people, required an effective telecommunications system to support its move to a fully digital environment. Their challenge was managing a large voice network with outdated Enterprise Management software, which created a need for enhanced visibility into trunk usage and license consumption, especially with the increased reliance on telecommunications during the COVID-19 pandemic.

Mitel implemented its Performance Analytics solution, which provided NHS Grampian with enhanced visibility across all 96 of its sites. The Mitel solution enabled faster problem detection and resolution, simplified network management, and offered a consolidated view of all alarms. This allowed the organization to shift from reactive to proactive management, effectively handling issues before they impacted the business and freeing up IT resources to be reallocated to other areas.

NHS Grampian