Case Study: Milton Keynes Council advances virtualized public services with Mitel telephony

Milton Keynes Council serves nearly a quarter-million residents with Mitel

Milton Keynes Council, a local government authority in the UK, sought to maintain consistent and reliable customer service while adopting new technology. Their challenge was to integrate their telephony systems with online platforms to support a broader strategy of virtualization and provide more flexibility for home working. They partnered with Mitel to ensure their telephony solution would flow smoothly with their online customer service platform.

Working with Mitel, the council successfully incorporated the reliable Mitel platform, integrating it with Microsoft's tools to function together. This solution began the process of full virtualization and provided the flexibility needed. Mitel helped the council adopt solutions that provide the most value, establishing Mitel as the core of its communications infrastructure for future improvements.

Milton Keynes Council