Case Study: Mercure Dubai improves guest and staff communications with Mitel unified communications

Mercure Dubai - Customer Case Study

Mercure Dubai, the largest address in the Mercure portfolio, faced challenges with a phone system that was too outdated to handle its complex communication needs across thousands of phones. They required a reliable, hospitality-focused solution to connect both guests and a mobile staff. The vendor Mitel provided its MiVoice Business and MiCollab unified communications platforms to address these issues.

By implementing Mitel's solutions, the hotel achieved an exceptional guest and employee experience. The results included an 80-90% improvement in impressions rates with no dropped calls, the deployment of 150 wireless staff phones, and enhanced collaboration tools for managers on the move. Mitel's system also significantly reduced operational costs and is so easy to manage that a single administrator can handle the entire communications system.

Mercure Dubai

Emile Fonyuy

Digital Service Manager