Case Study: Malvern Hills District Council improves collaboration and call handling with Mitel unified communications

Malvern Hills District Council manages 40-50% more calls per day with Mitel

Malvern Hills District Council sought a unified communications system to improve collaboration across its diverse workforce, including contact center staff, field personnel, and home workers. Their challenge was to consolidate multiple communication channels, reduce reliance on email and voicemail, and better support staff working across different locations. They chose Mitel for its IP communications technology and integration capabilities.

Mitel implemented a solution, including the MiVoice 5380 Operator, which consolidated communications into a single interface. This provided staff with tools like instant messaging to see colleague availability. The results included a 40-50% increase in daily call handling without added resources, reduced email overload, and seamless communication between sites. Mitel's solution led to rapid user adoption and an overall increase in worker efficiency.

Malvern Hills District Council