Case Study: ILANG Center improves call handling and customer experience with Mitel MiContact Center

ILANG Center boosts call handling to 200 calls a day with Mitel

ILANG Center, a cosmetic and dermatology center in Amman, faced challenges managing a high volume of calls with inefficient, disconnected phones. As the business grew, receptionists struggled with manual call handling using up to three phones each, lacking a proper contact center system to support staff and schedule appointments efficiently. They turned to vendor Mitel for a solution.

Mitel implemented its MiContact Center solution, quickly deploying features like call reporting, call-back, and automation. This allowed the center to efficiently manage around 200 calls daily, a significant increase from the previous 70. The Mitel solution improved staff efficiency and customer experience, helping ILANG Center convert more leads, grow its client base, and confidently engage new customers remotely.

Ilang Center