Case Study: Healthspan boosts customer service efficiency with Mitel CX and Talkative AI

Healthspan achieves 88% AI resolution with Mitel

Healthspan, a UK-based direct-to-consumer supplier of vitamins and supplements, faced the challenge of scaling its customer service efficiently as the company grew. Their team of 57 agents handled over 150,000 monthly interactions and needed a streamlined, integrated communications solution from vendor Mitel to reduce resolution times and maintain a consistent customer experience.

By integrating Mitel's contact center solutions with an AI-powered chatbot from Talkative, Mitel provided Healthspan with a unified system. This automation achieved an 88% AI resolution rate in the first month, increased overall customer satisfaction by 3%, and gave supervisors actionable insights through consolidated dashboards.

Healthspan