Case Study: Grand Hotel Villa Serbelloni achieves reliable guest communications and greater staff mobility with Mitel MiVoice Office 400

Grand Hotel Villa Serbelloni streamlines luxury guest service with Mitel

The Grand Hotel Villa Serbelloni, a prestigious five-star luxury hotel on Lake Como, faced challenges with an outdated PBX system that hindered reliable communication and back-office efficiency. To meet the high expectations of its guests and improve staff productivity, the hotel partnered with vendor Mitel to deploy a modern communications solution, the MiVoice Office 400.

Mitel implemented a fully integrated phone system with web-based applications and a wireless SIP DECT solution. This provided staff with mobility and the ability to use different workstations concurrently, streamlining operations from check-in to maintenance. The results for Grand Hotel Villa Serbelloni included an enhanced guest experience, optimized costs, and more efficient staff who could focus on providing superior service. Mitel proved to be a valuable partner in ensuring the solution kept pace with customer expectations.

Grand Hotel Villa Serbelloni