Case Study: Grand Hotel Villa Serbelloni improves guest service and staff mobility with Mitel

Grand Hotel Villa Serbelloni - Customer Case Study

The Grand Hotel Villa Serbelloni, a historic five-star luxury hotel on Lake Como, faced challenges with its outdated PBX system, which was causing unreliable communications and inefficient back-office operations. To meet their high guest experience standards, the hotel partnered with Mitel to implement a modern communications solution, including the MiVoice Office 400.

Mitel's solution provided a fully integrated and reliable phone system that enhanced staff mobility and productivity through features like wireless SIP DECT handsets and web-based applications. This allowed staff to connect quickly from anywhere and improved the guest check-in process. As a result, the hotel streamlined its operations, avoided service interruptions, and optimized costs by integrating the new system with existing business processes like cleaning and billing.

Grand Hotel Villa Serbelloni

Jan Bucher

General Manager