Case Study: Cosval Group improves communication efficiency with Mitel’s MiVoice Office 400

Cosval Group reduces call transfers and boosts collaboration with Mitel

Cosval Group, a luxury retail company, was struggling with an aging and unreliable phone system that caused frequent downtime and business inefficiency. They needed a modern, cost-effective solution that was easy to manage and could support their brand reputation. They turned to vendor Mitel for a solution, ultimately selecting the MiVoice Office 400 system along with IP phones and collaboration tools.

By implementing Mitel's solution, Cosval Group boosted team collaboration and significantly enhanced efficiency. The results included a reduction in the time taken to contact customers and improved internal communications across all branches and mobile employees. The vendor's solution also increased mobility with a quality wireless system and improved safety with DECT functionality.

Cosval Group