Case Study: Callidus Health achieves HIPAA-compliant healthcare communications with Mitel

Callidus Health streamlines HIPAA-compliant patient communication with Mitel

Callidus Health, a healthcare startup, required a reliable and secure communications platform to support its answering service and suite of healthcare applications. Their challenge was to find a solution that could handle sensitive patient information with low latency while ensuring full HIPAA compliance. They partnered with Mitel to use their platform as the foundation for their services.

Mitel's development team worked to integrate voice and SMS functionality into Callidus Health's two solutions, one for patients and one for doctors. The resulting CareLINK system, built on Mitel's platform, successfully routes patient requests to the appropriate doctor, eliminates the need for pagers and third-party call centers, and securely stores all communications in patient electronic records. The solution provided by Mitel delivered the required HIPAA compliance, voice and SMS functionality, and a robust development framework.

Callidus Health