Case Study: a Provincial Healthcare Agency unifies 14 regions and boosts patient care with Mitel

a Provincial Healthcare Agency unifies 14 regions on Mitel and projects 30% savings

A provincial healthcare agency faced significant challenges due to its fragmented telephony system, which was split across 14 independent regional environments. This siloed infrastructure, a mix of various platforms including some Mitel deployments, led to operational inefficiencies, high maintenance costs, and vulnerability to regional outages that impacted patient access. The agency needed to unify its communications without disrupting critical healthcare services and turned to Mitel for a solution.

The agency, in partnership with systems integrator Sunco, implemented a unified Mitel private cloud subscription platform. The solution provided geo-redundant failover, ensured data compliance, and consolidated all 14 regions onto a single system. This resulted in the onboarding of 9,700 users, unified contact center routing for 2,800 agents, and an expected 30% run-rate savings. Mitel delivered enhanced system visibility, enterprise-wide features, and a consistent experience for all workers while achieving a 99.99% availability target.