Case Study: ServiceNow achieves unified SSO for WordPress and BigCommerce with miniOrange

ServiceNow enables 7,000+ BigCommerce logins with miniOrange SSO

The customer servicenow faced authentication challenges within their complex e-commerce architecture, which combined a WordPress front end with a headless BigCommerce back end. They needed to integrate their existing Okta identity provider to ensure enterprise security and a seamless login experience for over 7,000 users. They partnered with vendor miniOrange to implement a solution using the SAML Premium Plugin for WordPress and BigCommerce JWT SSO.

miniOrange implemented a comprehensive CIAM solution that integrated Okta as the identity provider. This provided a unified authentication experience, automatically creating user sessions across both platforms. The results included smoother logins for over 7,000 users, enhanced security, 99.9% system uptime, and improved operational efficiency.

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