Case Study: Unum achieves 60% faster onboarding and increased agent engagement with MindTickle

Unum Takes Its Sales Enablement to the Next Level with Smart Automation

Unum, a benefits provider serving tens of thousands of workplaces, faced fragmented sales content, manual processes that made tracking difficult, cumbersome legacy tools, and time‑consuming classroom onboarding. To modernize and speed up ramp time, Unum partnered with MindTickle, using MindTickle’s readiness platform and Missions (virtual role‑plays, coaching and assessments) to digitize and standardize enablement.

MindTickle implemented automated role‑based readiness programs with audio, video and written role‑plays, skill certification, and detailed individual/team analytics—pushed to new agents from Day One. The result: a 60% reduction in onboarding time in the first three weeks, higher agent engagement and development satisfaction, reduced content duplication, improved enablement insights, and faster program launches (first program live in five weeks).

Unum

Lisa Buonocore

Digital Learning Solutions Manager