Case Study: Qualtrics achieves scalable sales coaching and faster onboarding with MindTickle

Qualtrics streamlines sales readiness for new hires and existing sales reps

Qualtrics, a 1,001–5,000 employee software company that centralizes experience data (X‑data™), needed a scalable way to support sales onboarding and coaching because team leads were stretched for time. To address this challenge they engaged MindTickle for Sales Onboarding and training platform functionality, including role‑play coaching tools.

MindTickle delivered a training and role‑play solution to help Qualtrics scale coaching and reduce reliance on scarce manager time; Qualtrics praises MindTickle’s responsiveness, product improvements, and value for price. The company notes the Salesforce integration required extra work but is available, and reports high satisfaction with MindTickle (five‑star overall, 8/10 likelihood to recommend), though no specific quantitative ROI figures were provided.

Qualtrics