Case Study: PriceLabs achieves 20% faster rep ramp and higher win rates with MindTickle Call AI

PriceLabs Uses Mindtickle Call AI to Train, Onboard Reps, and Fine-Tune Products

PriceLabs, a Chicago-based revenue management platform for vacation and short-term rentals, needed a way to capture customer conversations and scale onboarding as its team rapidly expanded. They engaged MindTickle and its conversation intelligence product, Call AI, to record and transcribe rep calls so the product team could uncover customer sentiment, identify gaps in how features were pitched, and shorten ramp time for new hires.

MindTickle implemented Call AI to automatically record, transcribe and analyze customer meetings, generate theme-based playlists for product insight, and provide managers with call transcripts for coaching. The solution accelerated onboarding with real-world call learning, improved enablement and win rates, and gave the product team clearer customer requirements—delivering a 20% reduction in new rep ramp time and measurable improvements in deal outcomes thanks to MindTickle’s analytics.

PriceLabs

Richie Khandelwal

President and Co-Founder