Case Study: Nextep achieves faster onboarding and record sales with MindTickle

Mindtickle Streamlines Onboarding to Support Nextep’s Growth

Nextep, a 300-person HR, payroll, and compliance company based in Norman, Oklahoma, faced a fast-growth challenge: plans to enter two new markets annually made traditional face-to-face onboarding untenable. Nextep needed a scalable, consistent training program with visibility into learner progress to shorten time-to-productivity and support aggressive hiring goals. To meet this need, Nextep selected the MindTickle Sales Readiness platform.

MindTickle delivered a self-led enablement suite—microlearning, gamification, role plays, “Missions,” and manager reporting—that brought training into reps’ daily workflows and standardized messaging across regions. The results: MindTickle adoption exceeded 85% (later rising above 90%), new-hire ramp time was cut from eight weeks to four, Nextep onboarded fully virtually during 2020 and logged record sales, and managers gained clear visibility into skill gaps and performance.

Nextep

Carolyn Montgomery

Vice President of Sales