Case Study: MetricStream boosts rep performance with MindTickle

MetricStream’s Journey to Smarter Enablement

MetricStream, a leading provider of Integrated Risk Management and GRC software, wanted to scale enablement, improve rep readiness, and make coaching more effective as the team grew. To address this, the company worked with MindTickle and used the platform’s missions, certifications, AI-driven coaching, and role-play tools to support continuous learning.

With MindTickle, MetricStream reduced manual grading through AI role-plays and Copilot, giving managers more time for coaching while keeping feedback high quality. The company also gained real-time reporting and a more self-serve, data-driven enablement process, with measurable results including a 20% increase in conversion to appointments for certified reps and a clear link between content consumption and improved performance, including ACV.

MetricStream

Theresa DeLong

Director of Sales Enablement