Case Study: ChowNow achieves a 20-day faster new-hire ramp and higher remote engagement with MindTickle

ChowNow Revolutionizes New Hire Training with Mindtickle

ChowNow, a Los Angeles–based restaurant tech company, faced a surge of inbound demand during the pandemic and needed to onboard a growing, fully remote sales force quickly while preserving consultative, empathetic selling. Sales Enablement Manager Cole Lindbergh found that brief orientations and PowerPoint-based training weren’t sufficient, so ChowNow selected MindTickle to design a scalable, impact‑focused new‑hire program.

Using the MindTickle platform, ChowNow built “ChowNow University” with Courses and Missions, instructor‑led sessions, videos, assessments, role plays, and spaced reinforcement Quests, while enabling managers to track completion and coach reps. MindTickle’s solution formalized onboarding, increased remote team engagement and manager‑rep conversations, and delivered measurable results: 75% of new reps closed their first deal 20 days faster.

ChowNow

Cole Lindbergh

Sales Enablement Manager, Revenue Operations