Case Study: Chaayos achieves 50% faster onboarding and higher CSAT with MindTickle

Chaayos reduced their onboarding time by 50% and improved their CSAT score significantly

Chaayos, a fast-growing Indian cafe chain with about 40 outlets, was hiring large numbers of new employees monthly and found centralized training inefficient and costly. Co‑founder Raghav Verma selected MindTickle to provide a scalable, consistent onboarding solution that could train and coach new hires across a widely distributed geography.

MindTickle delivered a mobile, gamified onboarding program divided into Basic, Food, Cold and Hot modules with microlearning, role-based paths, leaderboards and analytics for managers. After rolling out the MindTickle program, Chaayos cut onboarding time by 50%, reduced attrition by 40%, and saw 87% of outlets report increased CSAT, along with higher engagement and improved training visibility.

Chaayos

Raghav Verma

Co-Founder