Case Study: St. Clair Hospital achieves near-zero wait times and higher patient satisfaction with Millennia

St. Clair Hospital boosts patient satisfaction to over 98% with Millennia

St. Clair Hospital, a leading healthcare provider in Pennsylvania, faced a challenge with its patient billing experience. Long wait times and a lack of payment options were causing patient frustration and decreasing satisfaction. To address this, the hospital partnered with vendor Millennia, implementing their digital patient engagement platform to transform the process.

The solution from Millennia provided top-tier technology, including multiple payment channels, advanced analytics, and elite call centers. This implementation drastically reduced patient wait times to under one minute and increased patient satisfaction to over 98%. Millennia's platform also drove increased payments by offering patients more ways to pay, ultimately transforming the entire billing experience.

St. Clair Hospital