Case Study: Northwestern Medical Center achieves improved patient revenue collections and patient satisfaction with Millennia

Northwestern Medical Center boosts patient revenue collections to 50% with Millennia

Northwestern Medical Center, a community hospital in Vermont, partnered with Millennia to handle its patient billing and collections. The challenge was to improve financial results and maintain a positive patient experience throughout the revenue cycle process.

The solution implemented by Millennia involved acting as a collaborative extension of the hospital's business office, leveraging technology to adapt to system changes and providing analytics for performance benchmarking. The results achieved for Northwestern Medical Center were significant, including a patient revenue collection rate of 43-50% compared to a typical hospital benchmark of 15-20%. Millennia also collected 50% of patient revenue within the first 30 days and achieved a 98% patient satisfaction rate.

Northwestern Medical Center