Case Study: Dell Technologies achieves faster customer support and proactive capacity monitoring with Microsoft Power BI

Dell Technologies empowers employees to accelerate customer support with Microsoft Teams

Dell faced a rapid shift to remote work and needed to accelerate customer support, unify scattered data, and replace manual processes—such as laborious storage-capacity monitoring and slow RFP and proof‑of‑concept workflows—across its global teams. To address this, Dell adopted Microsoft Power BI alongside Microsoft Teams and other Microsoft 365 tools to surface capacity trends and centralize collaboration.

By embedding Microsoft Power BI dashboards in Teams and integrating them with Power Automate, Microsoft Forms, the Tasks app and SharePoint, Dell automated monitoring and streamlined presales and lab-request workflows. The solution reduced days of manual work to minutes, boosted RFP productivity by 200–300%, raised collaboration satisfaction scores from 60 to 80, and enabled more proactive support and stronger customer loyalty—demonstrating clear, measurable impact from Microsoft Power BI.

Dell

Stephen Squeglia

Senior Systems Engineering Manager