Case Study: T-Mobile boosts employee engagement and customer service with Microsoft Office 365 and SharePoint Online

Wireless services provider calls on cloud-based intranet to boost servicea

T-Mobile, a major telecommunications provider, sought to improve internal communication and collaboration to better support its customer service and retail operations. They partnered with Microsoft Corporation to implement a new, cloud-based intranet solution using Microsoft SharePoint Online as part of the Microsoft Office 365 suite.

The solution, an intranet and mobile app called T-Nation, provided employees with targeted information, real-time feedback channels, and mobile access to critical data. This implementation by Microsoft enabled more efficient communication between call centers and retail stores, leading to faster troubleshooting, more knowledgeable customer service, and an overall improved customer experience. The intelligent platform also significantly boosted internal employee engagement and brand allegiance.

T-Mobile

Jeff Whitney

Senior Program Manager, Channel Planning and Engagement