Case Study: Swisscom accelerates adoption of modern work with Microsoft 365

People-centric approach accelerates adoption of new ways of working for Swiss company

Swisscom, a leading telecommunications company in Switzerland, sought to enhance the value of technology for its employees through its WorkSmartNOW initiative. As part of this effort to create a more innovative and productive work environment, the company needed to roll out Microsoft 365 and ensure it was adopted effectively, prioritizing the user experience alongside technical implementation. To meet this challenge, Swisscom engaged Microsoft Corporation for its Adoption and Change Management service.

The Microsoft Adoption and Change Management team implemented a people-first strategy, working to embed this approach within a new internal Swisscom team. The solution included a structured multi-phase pilot program and strong executive sponsorship, which focused on changing workstyles rather than just deploying tools. This resulted in rapid and enthusiastic employee adoption; within four months, 66% of employees were using Microsoft Teams, with 90% of those using it weekly and some teams reducing internal email by 70%. The project was successfully rolled out to 20,000 employees without any major interruptions, accelerating the shift to a new, more collaborative way of working at Swisscom.

Swisscom

Remo Michel

Lead Architect