Case Study: Swisscom achieves faster field service collaboration with Microsoft Corporation Office 365 and Teams

Collaboration and knowledge-sharing in the cloud bring Swisscom's field technicians closer together

Swisscom, Switzerland’s leading telecoms and TV service provider, faced communication challenges, siloed work practices, and disconnected tools across its field service teams. The customer field service unit needed a better way to share knowledge and access documents quickly on mobile devices, and turned to Microsoft Corporation and Office 365 to support its “Work Smart NOW” initiative.

Microsoft Corporation implemented Office 365 with Microsoft Teams and SharePoint to create a unified, mobile-friendly collaboration platform for Swisscom’s technicians. The solution enabled faster knowledge sharing, direct communication across teams, and greater autonomy in content creation, improving productivity and reducing repeated questions; Swisscom also reported a clear culture shift toward more open, efficient collaboration.

Swisscom

Urs Fuhrimann

Project Manager, Transformational Development Team