Case Study: Wombat's Hostels achieves hostel-specific PMS functionality and streamlined operations with Mews

Wombats Hostels - Customer Case Study

Wombats Hostels, with properties in Berlin, Budapest, London, Munich and Vienna, needed a PMS that understood hostel operations as they scaled across Europe. Their previous system was rudimentary, poor at reporting and unable to handle hostel-specific needs (notably the difference between beds and rooms), so they selected Mews and its PMS to address those gaps.

Mews delivered an intuitive, hostel-aware property management system—featuring beds-vs-rooms support, a drag-and-drop reservations timeline, fast rate and connection setup and integrations with Duetto, Adyen, SiteMinder and HQ Plus—backed by agile support. As a result, Mews enabled a smooth rollout across Wombats Hostels’ five properties, reduced training time thanks to the easy UI, sped up rate/connection configuration, and provided quicker support responses via live chat.

Wombats Hostels

Raphaela Timmerer

Revenue Manager