Mews
166 Case Studies
Case Study: Welcome Hotels achieves streamlined multi‑property operations and faster onboarding with Mews
A Mews Case Study
Welcome Hotels - Customer Case Study
Welcome Hotels, a family-friendly Swiss group operating 9 hotels, was struggling with an antiquated legacy PMS that offered no flexibility for new integrations, poor customer support, and high costs. They chose Mews (the Mews Hospitality Cloud / Mews Property Management System) after a timely recommendation to replace their old system.
Mews implemented its cloud PMS across Welcome Hotels with a three-day on-site onboarding led by a Mews project manager and ongoing Mews University training, delivering a highly user‑friendly interface, online check-in, a powerful dashboard search, and an open API for apps and integrations. As a result, Welcome Hotels now synchronizes guest profiles across properties, enjoys faster and more stable TravelClick integration, has sped up staff training and go‑live, and reports markedly smoother operations since switching to Mews.
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Welcome Hotels
Diana Roy
Welcome Hotels