Case Study: Wayfarer Hotel Kyoto Shijo achieves streamlined operations and faster payments with Mews

Wayfarer Hotel Kyoto Shijo - Customer Case Study

Wayfarer Hotel Kyoto Shijo, the Wayfarer Group’s first property and the first Mews hotel in Japan, needed a technology edge to scale while keeping tight operational efficiency for millennial, low‑touch guests. Their previous PMS offered poor support, few integrations and limited reporting, so they selected Mews as a cloud‑native PMS with Mews Marketplace integrations (including Oaky, Atomize) and features like Mews Payments, Virtual Concierge, Kiosk and terminal support.

Mews replaced the legacy system with a fully integrated platform and plug‑and‑play marketplace, enabling faster workflows, simpler payments and fewer manual reconciliations. As a result of using Mews, the hotel reports saved time on payments and operations, easier multi‑reservation management, better self check‑in and guest communication, clearer reporting and more connected sales channels — measurably improving speed, accuracy and accountability across the operation.

Wayfarer Hotel Kyoto Shijo

Winston Chu

Chief Executive Officer