Case Study: The Opera Hotel achieves faster check-ins and a modern mobile lobby with Mews

The Opera Hotel - Customer Case Study

The Opera Hotel, a four‑star, 58‑room property in Zurich led by General Manager Michael Böhler, wanted to modernize its lobby and deliver a smoother, more personal arrival experience. To achieve a mobile, low‑administration front desk and better guest interactions, they implemented the Mews platform and related services.

Mews delivered a cloud‑based property management system with tablet check‑in, passport scanning, automated payments and access to the Mews Marketplace (e.g., Atomize). As a result The Opera Hotel removed its traditional reception desk, staff now check guests in on iPads, and operations are significantly faster — reservations dropped from about 4 minutes to 90 seconds and checkout times fell from roughly 4–5 minutes to around 2 minutes — delivering measurable time savings and a more personal guest experience.

The Opera Hotel

Michael Böhler

General Manager