Case Study: The Docklands Lodge improves hotel operations and guest communication with Mews

The Docklands Lodge - Customer Case Study

The Docklands Lodge, a London hotel serving business travelers and tourists near Canary Wharf, was frustrated by frequent downtime with its old property management system. They switched to Mews Hospitality Cloud to move to a cloud-based PMS that was easier to use and more reliable.

With Mews, The Docklands Lodge improved internal communication using the task feature, sped up room turnarounds, and replied to guest messages from anywhere. Mews also helped streamline operations with seamless booking notes transfer and door lock integration, and the hotel said two hours of training was enough for staff to get up to speed.

The Docklands Lodge

Chris Carey

General Manager