Case Study: Emerald Stay achieves 30% higher revenue and 100% automated payments with Mews

Seamless remote premium property management

Emerald Stay operates a portfolio of premium chalets, homes and villas across the Alps and Marrakech and needed to manage luxury, contact-free guest experiences remotely—handling online check-in/out, secure payments and sophisticated pricing without on-site reception. To achieve this they partnered with Mews, using Mews Guest Journey, Mews Payments and Mews integrations alongside revenue-management tools.

Mews enabled 100% online check-ins/check-outs and 100% automated payments, saving Emerald Stay about 10 hours per week and reducing manual errors; dynamic pricing run through Mews and integrated tools delivered a 30% increase in revenue, a 15% rise in ADR and a 12% increase in occupancy year-on-year. Mews’ marketplace integrations (e.g., GuestJoy, Bowo, Pace) also supported upselling and business intelligence, helping Emerald Stay scale remote premium operations and boost owner yield.

Emerald Stay

Laurent Lacourt

Emerald Stay