Case Study: room2 (Lamington Group) achieves a flexible, frictionless 24/7 hometel guest experience with Mews

room2 - Customer Case Study

room2, the Lamington Group’s 71‑room "hometel" in Southampton, needed a modern, flexible property management system to support its guest‑led, home‑style offering with 24‑hour check‑ins/outs. After finding other PMS providers too rigid, room2 selected Mews—using Mews Commander, Marketplace integrations and Mews University onboarding—to enable automated guest communications, multiple online arrival options, and an integration‑friendly platform.

Mews deployed its cloud PMS with Commander and Marketplace integrations (including planned Flexipass mobile key), plus pre‑arrival messaging and staff training, to automate admin work and simplify housekeeping workflows. The result: Mews has helped room2 efficiently manage arrivals and departures across the 71‑room property, reduce administrative tasks so staff can spend more time with guests, support truly flexible stays, and deliver a smoother, more frictionless guest experience.

room2

Michelle Cox

House Manager