Case Study: Rodamón Hostels achieves 98% payment automation and happier guests and staff with Mews

Rodamón Hostels make guests and staff happier with Mews

Rodamón Hostels, a boutique hostel chain welcoming 200,000 guests a year across six properties, needed a cloud-based property management system to reduce manual front-desk work and enable payment automation and personalized guest interactions. They selected Mews, deploying Mews Payments, Mews Operations and apps from the Mews Marketplace to centralize payments, automate check-ins and enable smarter pre-arrival communication.

Mews automated charging for non‑refundables, no‑shows and cancellations, centralized payments and enabled integrations like Pace for dynamic pricing, driving clear results: 98% of payments automated, at least six hours saved per front‑of‑house staff member per week, an 8% increase in RevPAB at some properties, higher Booking.com scores (e.g., Barcelona 9.0→9.2, Marrakech 9.1→9.3), and an almost cashless, more efficient company structure thanks to Mews.

Rodamón Hostels

Albert Polo Aibar

General Manager