Case Study: Postillion Hotels saves 10+ hours a day and automates bookings, payments and AI reservations with Mews

Postillion Hotels scale up for business with Mews

Postillion Hotels, a Dutch group focused on meetings and events with seven properties and three convention centres, needed a hospitality cloud that could scale for a million conference guests a year, smooth check-in, and support a custom AI reservations bot. They turned to Mews—using Mews Operations, Mews Payments and the Mews Open API—to automate high-volume OTA bookings (which make up 65% of reservations) and speed up busy front-desk workflows.

Mews automated OTA processing, moved card handling to Mews Payments, and enabled a custom AI booking bot via the Open API, plus a streamlined reservations dashboard. The result: more than 10 hours saved daily (about 2 hours from OTA automation and 8 hours from payment automation), zero cloud downtime, manual booking time halved (6 to 3 minutes), the equivalent of one full-time role saved, 75% fewer fraudulent bookings and 100% payment automation in two hotels.

Postillion Hotels

Mark Struik

Commercial Director