Case Study: Palmers Lodge achieves up to £6,000/month recovered revenue, 12% RevPAR growth and 16 hrs/week saved with Mews Hospitality Cloud

Palmers Lodge embraces Mews Hospitality Cloud

Palmers Lodge, an independent chain of two hostels in central London welcoming about 40,000 guests a year, faced lost revenue from declined non‑refundable card payments, time‑consuming front‑desk tasks, and the challenge of adopting a new PMS. They chose Mews and its Mews Hospitality Cloud (including the integrated payment gateway and Mews University training) to modernize payment processing, revenue management and operations.

Mews delivered multi‑property onboarding in weeks with 24/7 support, automated payments and reservation workflows, and 15 integrations to streamline operations. As a result, Palmers Lodge reduced no‑shows by up to 90%, recovered up to £6,000 of lost revenue per month, achieved a 12% year‑on‑year RevPAR increase above market average, saved roughly 16 hours per week through automation, and boosted staff and guest satisfaction.

Palmers Lodge

Charlie Delamare

Business Improvement Manager