Case Study: Ostello Bello recovers lost revenue by putting unsold beds back on the market with Mews Payments

Ostello Bello - Customer Case Study

Ostello Bello, the award‑winning Italian hostel group, was scaling rapidly and needed to redefine its operations with a modern, scalable digital ecosystem that gave better access to data and improved usability. After evaluating the market, they chose Mews — adopting the Mews property management system along with Mews Payments and the Mews Check‑in Kiosk to support growth and streamline front‑of‑house and back‑office processes.

Mews delivered automatic room allocations, real‑time housekeeping monitoring, Marketplace integrations (e.g., Oaky and Pace), payment automation and a self‑service check‑in option. As a result, Mews Payments let Ostello Bello cancel bookings with invalid cards and put beds back on the market, virtually eliminating cash payments (cash diminished by 100%), cutting accounting‑closure time by about 30 minutes a day, reducing human error, and freeing reception teams to focus on guest experience.

Ostello Bello

Michele Azzoni

Marketing and Communication